Communicating Effectively with Customers in a Digital Age
Senior industry leaders will share their insights
In this exclusive webinar discussion, brought to you by Verizon and The Financial Times, we determined how best to communicate with customers in a multichannel future. How can companies best maintain a human connection with their customers, and what is the best way to identify which channels are the most appropriate for different types of demographics? What are customer preferences in terms of types of interactions in an omnichannel environment, and how might brands inspire greater customer loyalty, spend and trust in a digital environment?
Customer engagement
What are the challenges of an increasingly digitised CX setup in terms of engagement with customers?
Customer privacy
How can customer privacy and data best be protected in today’s digitised customer journey while maintaining strict regulatory and legal compliance requirements?
Personal experience
How can the personal touch be retained in an increasingly automated and digital context?
World-class business leaders and speakers
Why Attend?
Understand
The big picture, not just the individual strands of the business you work in
Connect
And build relationships with some of the biggest names in your industry
Discover
New approaches and strategies to help win market share
We’re here to help
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